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Privacy Policy

Privacy Policy – DMP Group

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DMP Group is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are
DMP Group is the data controller responsible for your personal data.
If you have any questions, you can contact us using the details provided at the end of this policy.

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2. The Information We Collect
We may collect and process the following personal data:

  • Name, address, email address, and telephone number

  • Details of services you request or enquiries you make

  • Payment or billing information (where applicable)

  • Technical data such as IP address, browser type, and website usage data

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3. How We Collect Your Data
We collect data when you:

  • Contact us via our website, phone, or email

  • Request a quote or book a service

  • Use our website (via cookies or analytics tools)

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4. Lawful Basis for Processing
We process your personal data under the following lawful bases:

  • Contract – to provide services you have requested

  • Legitimate interests – to manage our business and improve our services

  • Legal obligation – to comply with legal and regulatory requirements

  • Consent – where required (e.g. for marketing communications)

 

5. How We Use Your Information
We use your data to:

  • Provide and manage our services

  • Respond to enquiries and communicate with you

  • Process payments and maintain records

  • Improve our website and customer experience

  • Comply with legal obligations

 

6. Sharing Your Information
We do not sell your personal data. We may share your information with:

  • Trusted third-party service providers (e.g. contractors or IT providers)

  • Professional advisers (e.g. accountants)

  • Authorities where required by law

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All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

 

7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

 

8. Data Security
We have appropriate security measures in place to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

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9. Your Rights Under UK GDPR
You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time (where applicable)

 

To exercise your rights, please contact us.

 

10. Cookies
Our website may use cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

 

11. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk

 

12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.

 

13. Contact Details
DMP Group
Email: accounts@dmp-group.co.uk
Phone: 07983821829
Address: 34 Sanderling Close, Letchworth, SG6 4HY

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